15 WhatsApp Greeting Message Templates for Indian Small Businesses (By Industry)

A WhatsApp greeting message is the first thing a lead sees from your business — before pricing, before a human joins the conversation, before anything else. A generic "Hi, thanks for messaging us" wastes that moment. Here are 15 templates by industry that do more with it.

Salons & spas

1. "Hi! Thanks for reaching out to [salon name]. Are you looking to book a service, or do you have a question about pricing first?"

2. "Welcome back! Looking for your usual service, or want to try something new this time?"

Clinics & healthcare

1. "Thanks for messaging [clinic name]. Could you share which doctor or department you'd like to consult, so I can check availability?"

2. "Hi, thanks for your enquiry. Is this for a new appointment or a follow-up visit?"

Coaching institutes

1. "Thanks for your interest in [institute name]! Which course or class are you enquiring about?"

2. "Hi! I'd love to help you find the right batch — are you looking for weekday or weekend timings?"

Pharmacies

1. "Thanks for reaching out to [pharmacy name]. Let me know what you're looking for and I'll check availability right away."

2. "Hi! Need a refill on a previous order, or something new today?"

Gyms & fitness studios

1. "Thanks for messaging [gym name]! Would you like details on membership pricing, or are you interested in a trial class first?"

2. "Hi! Looking to join, or do you have a question about our programs?"

Real estate

1. "Thanks for your interest in [property/listing]! Could you share your budget range and preferred location so I can share the best-fit options?"

2. "Hi! Would you like to schedule a site visit, or do you have questions first?"

Retail stores

1. "Thanks for reaching out to [store name]! Let me know what you're looking for and I'll help you find it."

2. "Welcome back! Anything specific you're after today?"

eCommerce sellers

1. "Thanks for your message! Could you share the product name or link so I can help you faster?"

Why the greeting is only the start

A good greeting keeps a lead engaged for the next few minutes. What happens after — whether anyone follows up if the conversation goes quiet — determines whether that lead actually becomes a customer. Most businesses have a decent greeting and no follow-up system at all.

HeyGrowfy's AI Sales Employee, Growfy, handles both: an instant, relevant greeting for every enquiry, and consistent follow-up afterward until the customer buys or opts out.

Learn more at heygrowfy.com